Shipping Policy
Effective Date: May 11, 2026
This Shipping Policy explains how orders are processed and delivered by Latido.
Order Processing
Orders are typically processed within:
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1–3 business days for standard merchandise
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3–7 business days for specialty or custom items
Processing times may vary during holidays, promotions, or high-volume periods.
Shipping Areas
We currently ship within:
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United States
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Selected international locations (if applicable)
Shipping availability may change without notice.
Shipping Rates
Shipping costs are calculated at checkout based on:
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Order size
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Weight
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Destination
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Shipping method selected
Delivery Estimates
Estimated delivery times are provided by the carrier and are not guaranteed.
We are not responsible for delays caused by:
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Weather
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Carrier issues
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Customs processing
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Incorrect addresses
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Force majeure events
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not liable for packages shipped to incorrect addresses provided by the customer.
Additional fees may apply for reshipment requests.
Lost or Stolen Packages
Once orders are transferred to the shipping carrier, risk of loss passes to the customer.
Latido is not responsible for:
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Lost packages
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Stolen deliveries
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Carrier delays
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Delivery errors caused by third parties
Customers should contact the carrier directly for claims assistance.
Damaged Items
If an order arrives damaged, customers must contact us within 48 hours of delivery and provide:
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Order number
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Photos of damage
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Packaging photos when applicable
We may offer replacements or other resolutions at our discretion.
Perishable Products
Certain food or beverage products may not be eligible for shipping due to perishability and safety concerns.
Availability may vary based on destination and season.
Local Delivery & Pickup
If local delivery or pickup is offered:
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Pickup times must be honored promptly
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Customers are responsible for verifying order accuracy at pickup
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Delivery windows are estimates only
Contact Us
For shipping-related questions, please contact:
Latido
Austin, Texas, USA
Email: hello@thelatido.com
Phone: +1 (737) 419-5358